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orders/deposits

All orders are subject to acceptance by Havid Nagan and availability of watches. Payment is accepted via Payment Express which accepts Visa and MasterCard. We also accept payments via bank wire for certain products.

Orders are considered accepted once watches are shipped, cancellations will not be possible after this.

Havid Nagan reserves the right to not accept an order for reasons including, but not limited to, non-clearance of payment, shipping/import restrictions of the destination country and ordered watches being out of stock.

Pre-order deposits are treated as such – 100% payments (full deposits) may be refunded up to 50% refund at any time up till shipment. 50% deposits are non-refundable. In the unlikely event we are unable to deliver a product at all, a full refund will be made. Watches will be delivered in the order deposits were received.

We make every effort to deliver watches to the schedule indicated, but delays sometimes occur due to circumstances outside our control. This does not constitute complete failure to deliver and a cancellation due to a delay is considered customer initiated and eligible for a 50% refund only.

We reserve the right to update, amend and improve products on an ongoing basis.

In cases where orders cannot be accepted, any payments made will be promptly refunded in full.

Havid Nagan stores records of all sales transactions for a minimum of the 3-year warranty period. 

The order contract is concluded in Los Angeles, California, and the language of the contract is English.

returns

At this time, all sales are final. Straps are considered consumables and, as such, cannot be returned. However, exchanges may be accommodated so long as the strap is in original condition.

Shipping/Insurance

At this time, we are only able to ship domestically within the United States with FedEx via ParcelPro, with insurance and tracking. 

Our packages require a direct signature to drop off at delivery, at which point responsibility for purchased goods passes to the buyer. 

The buyer or their appointed representative’s signature on acceptance of the shipment is considered evidence of the date of delivery and fulfilment by Havid Nagan.

Taxes, customs levies and import duties are not included in the product price.

Any customs levies, import duties and local taxes are the sole responsibility of the buyer.

Warranty and service

Havid Nagan watches come with a 3-year warranty against mechanical defects.

Mechanical watches are precision mechanical products and any excessive shocks or vibrations, exposure to strong electromagnets and similar activities can cause damage to or affect their functionality. The mechanical warranty does not cover issues occurring due to mishandling as it falls outside the normal scope of use.

Watches are not user serviceable. We cannot guarantee water resistance or mechanical function of the watch if the watch case has been opened or serviced by the customer or a third party, and doing so will void all warranties.

Wear and tear (e.g. water damage to straps, scuff marks to the case or buckle, etc.) is not covered by the warranty. This extends to any external coatings or treatments.

For a warranty claim, we reserve the right to replace the watch or relevant components with ones of equivalent, or greater value in the event parts are no longer available.

Should the owner request a watch service or should repairs be necessary outside the warranty period, the work will be charged depending on scope. Havid Nagan will furnish a cost estimate for the repair and should the owner not authorize Havid Nagan to undertake the repair work, the watch will be shipped back at the owner’s cost.

In case of a warranty claim, or service request, please email us at info@havidnagan.com for a Repair Service (RS) form.

For warranty work, shipping to Havid Nagan is at owner’s cost and safety of the package while in transit back to Havid Nagan is the responsibility of the owner. However, at the owner's request, Havid Nagan can arrange for shipping and insurance and the charges will be invoiced separately.

For out-of-warranty service, both legs of shipping are at the owner’s cost. 

You may return the watch to either our headquarters in Los Angeles, California, or to one of our service partners - please contact us for details.